Currently we are unable to facilitate exchanges via our online store. If you wish to exchange your purchase, you will be refunded for the product and be required to repurchase.
If you would like to return via our online store, here’s what you need to do:
- Step 1: Place a new order to purchase the new / correct product online.
- Step 2: Post the incorrect item back with your proof of purchase, and include a note advising that you would like a refund.
- Step 3: You'll receive the new order shortly. Once we have received the return, you'll be refunded.
This applies to all purchases, including sale purchases. Where goods are faulty, have been wrongly described, or do not do what they are supposed to then you can choose between a refund or an e-gift card. Please retain your receipt for proof of purchase.
Shipping fees are non-refundable. Our returns policy is not intended to override or limit your statutory rights in any way.