I need to cancel my order, is this possible?
Orders placed with any other payment method except Afterpay and Klarna can be cancelled within 30 minutes of completing your order, unless your order is fulfilled before then.
To cancel your order, simply follow the following steps:
- Log into 'My Account'.
- Go to 'My Orders'
- Click on the 'Cancel Order' button next to your order and select the reason of cancellation. If you've been successful, you'll receive an email, and the status will change to 'Cancelled'.
If the 'Cancel' button isn't available, it's too late for you to cancel your order.
You can return your order to us once you've received it. For more information, check out our page on how to return your order back to us.