Can I cancel or return an eGift card?
Check when you placed your order
If you bought the eGift card, you can cancel your eGift card order within 30 minutes of completing the order.
If you didn't buy the eGift card yourself, you'll need to contact the person who bought it and get them to contact us to cancel it.
If that timescale has passed, and the eGift card hasn't been used, get in touch with our Customer Care Team.
We'll cancel it for you or if it's because of a mistake in the email address, we'll change it for you and send you another one.