Calendar Club Help Centre
Calendar Club Help Centre

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Returns & Refunds

13 articles

Returns and Refunds

Articles

What is your Returns policy?

Want to find out more about our Returns & Refunds Policy? Read on for more information. We want to make sure returns are as easy as possible to do, but if you need more information on our Returns Policy, please see below:. Returning an unwanted item?

I've returned an item, have you received it?

How long does a return take?. You have 30 days from receiving an item or it became available to collect to return something to us and receive a refund to your original payment method. It can take up to 21 business days for your return to reach us and

Can I return an item and exchange it for something else?

We're not able to offer an exchange on returned items - you'll automatically be issued a refund for any returned items. If you want a different item, you'll need to place a new order. Click here for more information on how to return. Check out our Re

I've paid with 'Pay In 4 with Klarna' - how do returns work?

Returned items can take up to 21 business days to reach us and be processed by our warehouse. We'll send you an email as soon as we've completed your return. What if I've returned my whole order?. If you've returned your whole order, then your invoic

How can I return my items back to Calendar Club from Australia?

You can return an item within 30 days of the item being delivered to you or available for collection, and we'll issue a refund to your original payment method. Returns are free* (including sale items) and fully trackable. It can take up to 21 days fo

How does your New Zealand Post Tracked Returns service work?

You can return an item within 30 days of the item being delivered to you or available for collection, and we'll issue a refund to your original payment method. Returns are free* (including sale items) and fully trackable. It can take up to 21 days fo

How do I return something to you from an international country?

You can return an item within 30 days of the item being delivered to you or available for collection, and we'll issue a refund to your original payment method. Returns are free* (including sale items) and fully trackable. It can take up to 21 days fo

What should I do if my refund is incorrect?

We're really sorry if we've made a mistake with your refund. Please contact our Customer Care Team and we'll sort it out for you as soon as possible. Please make sure that you include your order number and any item details relating to the refund when

I've been refunded for the wrong item, what should I do?

If you think there's been a mistake with your return, please contact our Customer Care Team so we can sort it out for you as quickly as we can.

I've made a return, will you refund my delivery charge?

Delivery charges are refunded when you return items from your order, when your whole order is returned. Delivery charges are not refunded when you return part items from your order.

What happens to my refund if my credit/debit card is no longer in use?

Your refund will still go back onto the card used on your order as long as the card account is still open. When a card is lost, stolen or cancelled, we can still refund that card. We cannot refund your order to a different card. If you have any issue

Can I return more than one order in the same parcel?

As we're always trying to find ways to process returns easier and quicker, you'll need to return items from separate orders in separate parcels. Simply pack up the items from the same order and use the returns process found under 'My Account' to arra

What do I do if I receive a faulty or damaged item in my order?

We're sorry if you've received a faulty item. Please return the item to us as soon as possible so we can get this sorted for you. Don't forget to select 'Faulty' as your reason for return. For more information on how to return from Australia, click h