Calendar Club Help Centre
Calendar Club Help Centre

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Delivery

13 articles

Delivery

Articles

Where is my order?

1. Track your order. All you need to do is log into 'My Account' and select the order you want to track. Click the 'Tracking' button. Then click the 'Track Shipment' button to follow your parcel. If the tracking doesn’t show any updates or is blank,

Will I be notified once my order has been dispatched?

You will receive a dispatch email from us including your order tracking number as soon as your items have been dispatched from our Distribution Centre located in Thomastown, Victoria.

My order status is still ‘It's Ordered’, when will it be shipped?

If the status of your order is showing as 'It's Ordered', it means that we're busy getting your order together ready to be sent out. During busy times, this status may show on your order for longer than normal. You'll receive another email when we se

How does your standard delivery service work within Australia?

You can have your order delivered on our standard delivery service to a work, residential address, or PO Box. How long does it take?. List of metro postcodes where the delivery takes up to 6 business days (from the time it leaves our warehouse). List

Why has my order been returned to Calendar Club?

If your order has been returned to Calendar Club (Returned to Sender) by our delivery partner, it’s likely to be for one of the following reasons:. We’re sorry your order hasn’t made it to you. If you’d still like the items and they’re still in stock

Metro postcodes for faster Standard Delivery

We deliver to the metro postcodes listed below within 5 business days (after your order leaves our warehouse) on our Standard Delivery service. If your city or postcode is not listed below, then Standard Delivery may take up to 7 business days (after

Metro postcodes for faster Express Delivery

We deliver to the metro postcodes listed below within 2 business days (after your order leaves our warehouse) on our Express Delivery service. If your city or postcode is not listed below then Express Delivery will take 3 business days to arrive (aft

Rural postcodes for Standard Delivery

We deliver to the rural postcodes listed below within 14 business days (after your order leaves our warehouse)  on our Standard Delivery service. If your city or postcode is not listed below, then Standard Delivery will take up to 7 business days (af

Delivery updates

The safety of our staff and partners is our top priority, so we’re working around the clock to make sure that you can get your orders as quickly and safely as possible. If your order has been sent with a trackable service, you’ll be able to get the l

Can I have my parcel redirected to a different address?

If your order has left our warehouse, we advise you to go to auspost.com.au, create an account and divert your parcel to a different address. We also encourage you to keep your Calendar Club address book up to date by removing any addresses that you

What is Calendar Club's approach to packaging?

We've invested a huge amount of time and resources into making sure our current packaging is as sustainable and environmentally friendly as it can be. Whether it's the pros and cons of compostable packaging vs biodegradable or working out ways to ext

Are you working on using less packaging?

Absolutely! We aim to use the minimum amount of packaging we can to protect products on their journey between our warehouse and your front door. We're in the process of eliminating all unnecessary packaging, using only what's necessary to get your or

Why don't you use compostable packaging?

This is something we've considered, but we're not certain that we'd see any environmental benefits from switching over to compostable packaging right now. Here's why. Unlike your food waste, compostable packaging can only degrade if it's taken to a s